PRIVACY POLICY

We are committed to safeguarding the privacy of our service users. This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data. In this policy, "we", "us" and "our" refer to Rich Power Limited.

How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you for the purpose of operations (processing, fulfilling and completing orders), direct marketing, analysis and security. thus, the information may be shared with our suppliers, all of which are compliant with the Data Protection Act 1998 and GDPR regulations.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a)  Your consent. You are able to remove your consent at any time, although doing so may result in the termination of the Terms of Service agreement. You can remove your consent by contacting info@richpower.co.uk

(b)  We have a contractual obligation

(c)  We have a legal obligation

The personal data we collect may include (but are not limited to) your name, phone number and email address. We may process data enabling us to get in touch with you ("contact data"). The source of this contact data is you and by logging into our website or creating and order via our store, we will obtain some of this contact data.

We may process your website account data ("account data") which may include your name, email address, phone number, website settings and marketing preferences.

We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

Providing your personal data to others

We may disclose your personal data to our insurers insofar as reasonably necessary for the purposes of maintaining insurance coverage and managing risks. Your personal data held in our website database will be stored on the servers of our hosting services providers – Wix.com.

Financial transactions relating to our store and services may be handled by our payment services providers, Wix Payments. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.wix.com/about/privacy.

We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@richpower.co.uk, 07493823729, 2A Chatham Place E9 6LL London UK if you wish to make a request.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website. Cookies used for this purpose are: persistent (two weeks)

shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website. Cookies used for this purpose are: persistent (two weeks).

security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally. Cookies used for this purpose are: session.

analysis - we use cookies to help us to analyse the use and performance of our website and services. Cookies used for this purpose are: session.

cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are: persistent.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to help us to understand how you make use of our website and work out how we can make things better. These cookies follow your progress through our website, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google in order to create reports. These cookies do not store your personal data.

 

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647 (Chrome);

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

https://help.opera.com/en/latest/security-and-privacy/ (Opera);

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Amendments

We may update this policy from time to time by publishing a new version on this page.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our details

This website is owned and operated by Rich Power Limited.

We are registered in England and Wales under registration number 11816000, and our registered office is at 2A Chatham Pl, E9 6LL, London, UK.

 

You can contact us:

using our website contact form;

by telephone, on 07493823729;

by email, using info@richpower.co.uk

 © RICH POWER LIMITED 2020. All Rights Reserved.

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